Refund Policy – Quinre

At Quinre, where we craft luxury from Mongolian cashmere, Italian leather, Turkish cotton, and washable silk, we believe every piece should live up to your expectation of quality—whether it’s the softness of cashmere against your skin, the richness of leather’s grain, the lightness of cotton, or the luster of silk. If a piece doesn’t meet this standard—whether it’s a fit issue, a fabric discrepancy, or a craft defect—our Refund Policy ensures a respectful, fabric-focused process that honors the care we put into each item. Below, we break down eligibility, how to start a return, and what to expect for refunds—so you can shop with confidence in pieces built to last.

1. Eligibility for Returns & Refunds

To qualify for a full refund (in USD), your Quinre piece must meet criteria tailored to the unique needs of our premium fabrics—designed to protect their integrity and ensure fairness:

  • Return Window: The item is returned within 60 days of delivery (we verify the delivery date via your order’s tracking number, aligned with our 6-12 day delivery timeline).
  • Original Condition & Completeness: The product must be unused, undamaged, and in its original state—with all packaging, tags, and fabric-specific accessories intact. This includes:
  • Mongolian Cashmere: No pilling, snags, or stretch marks (try on only over clean, soft undergarments to avoid friction damage); original cotton dust bag, care card, and any included lint comb present.
  • Italian Leather: No scratches, scuffs, or stain marks (avoid contact with liquids, sharp objects, or harsh surfaces before return); original microfiber polishing cloth, leather conditioner sample (if included), and dust bag intact.
  • Turkish Cotton: Unwashed, no lint buildup or thread pulls (do not machine wash or dry); original breathable plastic sleeve and weave-care guide included.
  • Washable Silk: No wrinkles from improper folding, no fading, and no signs of laundering (even “washable” silk requires specific care—we test for residual detergent); original silk-friendly dust bag and care instructions present.

Exceptions: Items damaged by misuse (e.g., cashmere washed in hot water, leather exposed to rain, silk ironed at high heat) or missing components (e.g., a leather tote’s dust bag) are ineligible for refunds.

  • Non-Final Sale Items: Only regular-price products qualify. “Final Sale” styles (clearly marked on the product page—e.g., discontinued cashmere colors, sample leather accessories, open-box cotton linens) are non-returnable—this is highlighted in gold at checkout and on the product page.
  • Proof of Purchase: You must provide your original order number (found in your confirmation email) when initiating a return—critical for verifying your purchase and ensuring we match the item to its original fabric batch (e.g., confirming cashmere fiber thickness or leather dye lot).

2. How to Initiate a Return

Returning your Quinre piece is designed to protect the fabric’s quality—we cover return shipping (global free shipping applies) and provide detailed, fabric-specific guidance:

  1. Request a Return Label: Email our team at [email protected] with:
  • Your order number (e.g., QNR-2025-890).
  • The item name (e.g., “Women’s Mongolian Cashmere Sweater, Size M,” “Italian Leather Crossbody, Tan,” “Washable Silk Blouse, Ivory”).
  • A brief reason for return (e.g., “Cashmere is thicker than expected,” “Leather color differs from online photos,” “Silk blouse doesn’t fit shoulders”)—this helps us refine our fabric offerings (e.g., adding lightweight cashmere options) or adjust product photos for accuracy.
  • Photos (if needed): For fabric concerns (e.g., a close-up of cashmere pilling), color discrepancies (e.g., a side-by-side pic of the item and online listing), or craft defects (e.g., a loose silk seam)—this speeds up eligibility checks and avoids delays.
  1. Receive Fabric-Specific Instructions: We’ll reply within 24 hours with a prepaid return shipping label and packing tips tailored to protect the material:
  • For Mongolian Cashmere: Wrap in the original acid-free tissue paper to prevent pilling; place in the cotton dust bag; pack in a rigid box (not a soft envelope) to avoid compression that distorts the knit.
  • For Italian Leather: Wipe gently with the included microfiber cloth (no conditioner) to remove surface dust; wrap hardware (zips, buckles) in tissue paper to avoid scratching the leather; place in the padded dust bag before boxing.
  • For Turkish Cotton: Fold neatly along original creases (do not stretch the weave); seal in the original breathable sleeve; pack in a box with tissue paper to avoid wrinkling.
  • For Washable Silk: Roll (do not fold) in tissue paper to minimize creases; place in the silk dust bag; avoid taping directly to the fabric (use the box to secure the bag instead).
  1. Ship the Item: Attach the prepaid label to your package (cover old shipping labels if reusing the original box), then drop it off at the designated carrier location (e.g., UPS, FedEx). Keep the return tracking number for your records—we’ll use it to confirm when your package arrives at our warehouse (and ensure it’s handled with fabric-specific care upon delivery).

3. Refund Processing Timeline & Details

Once we receive your return, our team conducts a specialized inspection for each fabric type—ensuring we uphold quality standards while processing refunds quickly:

  • Inspection Period: Returns are reviewed within 3-5 business days of delivery to our warehouse. Our checks are fabric-specific:
  • Mongolian Cashmere: We test for softness (using a standardized touch test), check for pilling (with a lint roller), and verify the knit integrity (no loose threads or stretched stitches).
  • Italian Leather: We inspect for scratches (under natural light), check the dye consistency (no uneven patches), and test hardware functionality (zips glide smoothly, buckles fasten securely).
  • Turkish Cotton: We examine the weave (no skipped threads or pulls) and confirm it’s unwashed (no detergent residue or shrinkage).
  • Washable Silk: We check for wrinkles (assessing if they’re from transit or improper storage), test for fading (comparing to the original fabric swatch), and inspect seams (no fraying or loose stitches).
  • Refund Issuance: Approved refunds are sent in United States Dollars (USD) to your original payment method (e.g., credit card, PayPal) within 1-2 business days of passing inspection.
  • Funds Availability: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times (e.g., credit cards often take 7-10 days, PayPal 5-7 days). If you don’t see the refund after 10 days, contact your bank first (delays typically occur on their end), then email [email protected] with your order number and refund reference (if provided).
  • Refund Exclusions: We do not refund gift wrapping fees (if added at checkout) or third-party charges (e.g., bank transfer fees, currency conversion fees from your payment provider). Original shipping costs are non-refundable—but since we offer global free shipping, this rarely applies.

4. Special Cases & Exceptions

We handle unique scenarios with flexibility, accounting for the nuances of premium fabrics and customer needs:

  • Fabric Defects or Craft Issues: If your item arrives with a manufacturing defect (e.g., a hole in cashmere knit, a loose leather strap, a torn silk seam) or a fabric flaw (e.g., uneven dye on cotton, a blemish in leather), email us within 7 days of delivery. Include photos of the issue and your order number—we’ll either:
  1. Send a free replacement (processed within 1-3 business days, no need to return the defective item—we’ll cover disposal to avoid fabric waste).
  2. Issue a full refund in USD—your choice.
  • Color or Fabric Discrepancies: If the item’s color/fabric differs significantly from the website (e.g., “ivory silk” is actually cream, “lightweight cashmere” is thick), we’ll cover return shipping and issue a full refund. We may also request photos to update our product listings—ensuring future customers have accurate expectations.
  • Late Returns: Items returned after the 60-day window may be eligible for store credit (in USD) instead of a refund—contact [email protected] to discuss. Store credit never expires and can be used on any Quinre piece, from cashmere scarves to leather accessories.
  • Gift Returns: If you received a Quinre piece as a gift, you can return it (within 60 days of delivery) using the gift giver’s order number. Refunds will be issued to the original purchaser, but we can provide store credit for you if preferred—just include a note in your email request.

5. Frequently Asked Questions (FAQs)

Q: Can I exchange my cashmere/leather piece instead of getting a refund?

A: We currently process refunds only, but you can use your refund to purchase a different size/style—our global free shipping applies to new orders, and we process in-stock items within 1-3 business days (perfect for replacing a too-small cashmere sweater or a mismatched leather tote).

Q: What if my return package is lost in transit?

A: If the return tracking number shows the package is lost, email us with the tracking link. We’ll file a claim with the carrier and issue a full refund once the loss is confirmed—no need to wait for the package to be found.

Q: Are personalized or monogrammed items eligible for returns?

A: Personalized items (e.g., a monogrammed leather wallet, a custom-dyed cashmere scarf) are non-returnable unless they have a defect—this is noted at checkout, as personalized pieces are made to your specific request.

6. Contact Us

For questions about returns, refunds, fabric defects, or sizing concerns (especially for high-value items like Italian leather totes or Mongolian cashmere sweaters), reach out to our team:

Email: [email protected]

Last Updated: September 3, 2025