Shipping Policy – Quinre

At Quinre, where we craft luxury from Mongolian cashmere, Italian leather, Turkish cotton, and washable silk, we treat shipping with the same care as our fabrics. We know you’re eager to unbox your cashmere sweater, Italian leather tote, or silk blouse—and we want every piece to arrive in perfect condition: no pilled cashmere, no scratched leather, no wrinkled silk. Our shipping process balances speed (1-3 day processing, 6-12 day delivery) with fabric-specific protection and global free shipping—so your luxury items reach you safely, wherever you are. Below, we break down how we get your order from our warehouse to your door.

1. Order Processing & Shipping Timelines

We prioritize both speed and care—processing your order quickly while ensuring each fabric is packed to preserve its quality:

1.1 Processing Time

All in-stock items (from Mongolian cashmere scarves to Italian leather wallets, Turkish cotton sheets to washable silk dresses) are processed and prepared for shipping within 1-3 business days of payment confirmation. Processing includes two critical steps tailored to luxury fabrics:

• Fabric-Specific Quality Checks: We inspect every item to uphold our standards:
• Mongolian Cashmere: Check for even knitting (no loose threads), softness consistency (matching the original fiber batch), and shape integrity (no stretched hems).
• Italian Leather: Examine for natural grain uniformity (no blemishes), hardware functionality (zips glide, buckles fasten), and conditioner application (a light coat to prevent drying during transit).
• Turkish Cotton: Verify weave tightness (no skipped threads), softness (retaining its signature light texture), and size accuracy (matching listed dimensions for linens).
• Washable Silk: Inspect for luster (no dull patches), seam strength (no fraying), and stain-free surfaces (critical for light-colored silk).
• Premium Protective Packaging: We use materials designed to shield each fabric from transit damage:
• Mongolian Cashmere: Wrapped in acid-free tissue paper to prevent pilling; placed in soft cotton dust bags (breathable to avoid moisture buildup); packed in rigid, padded boxes to avoid compression (preserving sweater shape and knit texture).
• Italian Leather: Wiped with a gentle leather conditioner; wrapped in microfiber cloths to prevent scratches; stored in padded, compartmentalized bags (to keep hardware like zips from rubbing against leather); placed in sturdy boxes with extra foam inserts.
• Turkish Cotton: Folded neatly along original creases (to avoid permanent wrinkles); sealed in breathable plastic sleeves (to protect from dust and moisture); bulkier items like towels are packed with tissue paper to maintain loft.
• Washable Silk: Rolled (not folded) in tissue paper to minimize creases; placed in silk-friendly dust bags (non-abrasive to avoid snags); packed in boxes with soft padding (to prevent sharp edges from piercing the fabric).

Processing excludes weekends (Saturday, Sunday) and major holidays (Christmas, Thanksgiving, New Year’s Day)—orders placed on these days will start processing on the next business day.

1.2 Delivery Time

Once shipped, estimated delivery time is 6-12 business days to any destination worldwide. This timeline accounts for:

• Standard global shipping routes (e.g., 6-8 days for U.S./EU deliveries, 9-12 days for remote regions like Australia, Japan, or South America).
• Customs clearance (for international orders): We include detailed documentation (e.g., fabric origin certificates for Mongolian cashmere, leather tanning compliance forms for Italian leather) to speed up clearance—no extra paperwork for you to complete.

Note: Rare disruptions (e.g., extreme weather, carrier delays during holiday seasons) may extend delivery by 1-2 days. If your order is affected, we’ll email you immediately with a revised timeline and real-time tracking updates—especially important for gift purchases like cashmere scarves.

2. Global Free Shipping

We offer complimentary standard shipping on every order—no minimum purchase required, no hidden fees, and coverage for every country (from the United States to France, Canada to Japan). Whether you’re buying a single washable silk blouse or a set of Turkish cotton linens, shipping is always free.

2.1 Carrier Partnerships

We partner with trusted global carriers (UPS, FedEx, DHL, and select local luxury logistics providers) to ensure your fabrics are handled with care:

• For high-value items (e.g., Italian leather totes, Mongolian cashmere coats): We use carriers with signature-required delivery (e.g., DHL Express) to prevent theft or misdelivery.
• For delicate fabrics (e.g., washable silk, lightweight cashmere): We prioritize carriers with climate-controlled shipping options (to avoid moisture damage in humid regions).
• For bulkier items (e.g., Turkish cotton sheet sets): We use carriers with experience in handling soft goods without crushing (e.g., UPS Premium).

The carrier for your order will be listed in your shipping confirmation email—along with a direct link to their tracking page, so you can monitor your package’s progress.

3. Shipment Tracking & Confirmation

You’ll never have to guess where your luxury items are—we keep you informed at every step:

3.1 Shipping Confirmation

Within 24 hours of your order shipping, you’ll receive an email (to the address used at checkout) containing:

• A unique tracking number.
• Carrier name and a direct link to their tracking portal.
• Estimated delivery date (customized to your location—e.g., “Your Italian leather crossbody will arrive on Friday, October 18”).

If you don’t see the email, check your spam folder (labeled “Quinre Shipping Update”)—or email [email protected] with your order number to request a resend.

3.2 Tracking Your Package

Use the tracking number on the carrier’s website to view real-time updates:

• “In Transit”: Your package is moving between warehouses or en route to your region (e.g., “Your Mongolian cashmere sweater is now in Paris, heading to Berlin”).
• “Out for Delivery”: Your item will arrive the same day (carriers typically deliver between 9 AM–8 PM local time—we recommend being available to accept high-value items like leather goods).
• “Delivered”: Confirm with household members or building management (doormen often hold luxury packages securely). Carriers may leave packages in a designated safe spot (e.g., a locked parcel locker) if no one is home.

Troubleshooting: If tracking shows “no information” after 2 business days, wait 24 hours (tracking data can take time to sync) or email us—we’ll verify the shipment status with the carrier, especially for delicate items like silk.

4. Address Requirements & Changes

A complete, accurate address is critical to ensuring your luxury fabrics arrive on time and undamaged—especially for items like cashmere coats or leather bags that require signature delivery.

4.1 Required Address Details

At checkout, please provide:

• Full name (matching the name on your payment method—required for international customs and signature delivery).
• Complete street address (including apartment/unit numbers, building names, or suite numbers—e.g., “456 Luxury Ave, Apt 9B” instead of “456 Luxury Ave”).
• City, state/province, and postal/zip code (double-check for typos—e.g., “90210” vs. “90211” for Los Angeles, “SW1A 1AA” vs. “SW1A 1AB” for London).
• Country (spelled in full—e.g., “United Kingdom” instead of “UK,” “Australia” instead of “AUS”).
• Phone number (optional but recommended—carriers may call to confirm delivery times for high-value items).

4.2 Address Changes

We can update your shipping address only if your order has not yet entered the processing phase (within 24 hours of purchase). To request a change:

1. Email [email protected] with your order number and the full, corrected address (include every detail—no abbreviations).
2. We’ll confirm the update within 12 hours. If your order has already started processing (e.g., your silk blouse is packed and ready for shipping), we’ll work with the carrier to redirect the package—subject to carrier fees, which we’ll notify you of upfront.

Risk of Incorrect Addresses: If an order is returned to us due to an incomplete/incorrect address, you’ll be responsible for reshipping costs (\(15–\)30, depending on location). We’ll repackage the item with fresh fabric protection (e.g., new tissue paper for cashmere, new microfiber cloths for leather) to ensure it arrives safely on the second attempt.

5. Undelivered, Lost, or Damaged Packages

We handle shipping issues quickly to minimize disruption—especially for luxury items you may be gifting or eager to use:

5.1 “Delivered” But Not Received

If tracking shows “delivered” but you haven’t received your package:

1. Check with household members, neighbors, or building staff (doormen often hold luxury packages to prevent theft).
2. Verify the shipping address in your order confirmation email (ensure no typos like “Apt 8C” vs. “Apt 8D”).
3. Contact the carrier via the tracking link—they can provide a delivery photo (if available) or confirm the exact drop-off spot.
4. If the package is still missing after 3 days, email us—we’ll file a carrier investigation and either:

• Reship your order (processed within 1-3 days, free of charge—with extra fabric protection).
• Issue a full refund in USD (processed within 5–10 business days).

5.2 “Undeliverable” Packages

If the carrier marks your package as “undeliverable” (e.g., no one available to sign, address cannot be located) and returns it to us:

1. We’ll email you within 2 business days of receiving the returned package.
2. We’ll offer two options:

• Reship to a corrected address (you cover reshipping costs only if the error was due to incomplete information you provided).
• Issue a full refund to your original payment method (processed within 5–10 business days).

5.3 Damaged Packages

If your item arrives damaged (e.g., a crushed cashmere box, a scratched leather surface, a torn silk seam):

1. Take clear photos of the damaged item and packaging (include the shipping label in the photos—this helps the carrier investigate).
2. Email the photos to [email protected] within 48 hours of delivery.
3. We’ll resolve the issue within 24 hours by either:

• Sending a free replacement (processed within 1-3 days, no need to return the damaged item—we’ll cover disposal to avoid fabric waste).
• Issuing a full refund in USD (processed within 5–10 business days).

6. Contact Us

For questions about shipping, tracking, address changes, or damaged packages—especially for high-value items like Italian leather totes or Mongolian cashmere coats—reach out to our team:

Email: [email protected]

Last Updated: September 3, 2025