Terms of Purchase – Quinre

Welcome to Quinre, your destination for luxury pieces crafted from the world’s finest fabrics—Mongolian cashmere, Italian leather, Turkish cotton, and washable silk. Whether you’re investing in a cashmere sweater, an Italian leather tote, Turkish cotton linens, or a washable silk blouse, these Terms of Purchase govern your orders, payments, shipping, returns, and refunds when you shop on our website (quinre.com). By placing an order with Quinre, you agree to these terms—designed to honor the quality of our fabrics and ensure a seamless experience, from browsing our collection to unboxing your new luxury piece.

1. Order Placement & Confirmation

When you place an order on Quinre, you’re making an offer to purchase our luxury apparel and accessories (e.g., Mongolian cashmere scarf, Italian leather crossbody, Turkish cotton towels). We reserve the right to accept or decline your order (e.g., if a limited-edition cashmere style is out of stock, or if there’s an error in pricing/description for an Italian leather piece).

• Order Confirmation: Once we accept your order, we’ll send a confirmation email to the address you provided (including your order number, item details—such as “Women’s Mongolian Cashmere Sweater, Size M” or “Italian Leather Tote, Tan”—and total amount in United States Dollars (USD)—our only accepted currency). This email is your proof of purchase—please keep it for reference, especially for returns or fabric care inquiries.
• Order Changes/Cancellations: You may request to change or cancel your order only within 24 hours of placement (before it enters our 1-3 day processing window). To do so, email us at [email protected] with your order number and requested changes (e.g., swapping a washable silk blouse size from S to M, removing a Turkish cotton throw from the order). Once an order is processed (within 1-3 business days), we cannot modify or cancel it—you may instead use our 60-day return policy after delivery.

2. Payment Terms

All transactions on Quinre are processed exclusively in USD—no other currencies will be honored at checkout, and pricing will not be converted automatically.

• Accepted Payment Methods: We support major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed via secure, PCI-DSS compliant third-party providers (e.g., Stripe) to protect your payment information—we never store full credit card details.
• Payment Authorization: When you place an order, we’ll authorize your payment method for the full order amount to ensure funds are available. The authorization will be captured (charged) once your order begins processing (within 1-3 business days of placement).
• Payment Issues: If your payment is declined (e.g., insufficient funds, expired card), we’ll notify you via email. You’ll need to update your payment details within 48 hours to avoid order cancellation—failure to do so may result in your order being removed from our processing queue, delaying delivery of time-sensitive items (e.g., a cashmere scarf ordered for a holiday gift).

3. Shipping & Delivery

We offer global free shipping on all orders—no minimum purchase required, no hidden fees, and coverage for every destination worldwide. Our shipping process is tailored to protect the integrity of our luxury fabrics (e.g., preventing cashmere pilling, Italian leather scratching, silk wrinkling) while ensuring timely delivery.

• Processing Time: All in-stock items (e.g., cashmere sweaters, leather accessories, cotton linens, silk blouses) are processed and prepared for shipping within 1-3 business days of payment confirmation. Processing includes:
• Fabric-Specific Protective Packaging: Custom care to preserve each material’s quality:
• Mongolian Cashmere: Wrapped in acid-free tissue paper to prevent pilling and dust; placed in soft cotton dust bags; packed in rigid boxes to avoid compression (critical for maintaining sweater shape).
• Italian Leather: Wiped with a gentle leather conditioner to protect against drying; wrapped in microfiber cloths to prevent scratches; stored in padded compartments to avoid hardware (zips, buckles) damaging the leather surface.
• Turkish Cotton: Folded neatly (without stretching the weave) and sealed in breathable plastic sleeves to prevent moisture damage; bulkier items like towels are packed with tissue paper to avoid creases.
• Washable Silk: Rolled (not folded) in tissue paper to minimize wrinkles; placed in silk-friendly dust bags; packed in boxes with soft padding to avoid snags.
• Quality Checks: Verifying fabric integrity (e.g., no loose threads in cashmere, no blemishes in leather), confirming sizing accuracy (e.g., “Italian leather tote dimensions match specs”), and testing hardware (e.g., silk blouse buttons fasten securely).

Processing excludes weekends (Saturday, Sunday) and major holidays (e.g., Christmas, Thanksgiving)—orders placed on these days will start processing on the next business day.

• Delivery Time: Once shipped, estimated delivery time is 6-12 business days to any location. This is an estimate and may be affected by unforeseen factors (e.g., customs clearance for international orders, weather events, remote delivery areas)—we’ll notify you via email if significant delays (over 12 days) occur, especially for high-value items like Italian leather accessories.
• Shipping Confirmation & Tracking: You’ll receive a shipping confirmation email with a unique tracking number within 24 hours of your order shipping. Use this number to monitor your package’s progress via the carrier’s official website (linked directly in the email)—critical for ensuring luxury fabrics arrive in perfect condition.
• Address Accuracy: It’s your responsibility to provide a complete, accurate shipping address at checkout (including apartment/unit numbers, correct city/zip codes). If an order is delayed, returned, or lost due to an incorrect/incomplete address (e.g., “123 Luxury Ln” instead of “123 Luxury Ln, Apt 7C”), you may be required to cover reshipping costs—we’ll notify you via [email protected] if this applies, and we’ll repackage items with extra fabric protection (e.g., reconditioning leather) for reshipment.

4. Returns & Refunds

We want you to love your Quinre piece—but if a fabric doesn’t meet your expectations (e.g., cashmere feel, leather color, silk drape), our 60-day return policy ensures a respectful, hassle-free process that honors the quality of our materials.

4.1 Eligibility for Returns

To qualify for a return, items must:

• Be returned within 60 days of delivery (we verify the delivery date via your order’s tracking number).
• Be in original condition: unused, undamaged, and with all original packaging, tags, and fabric care cards intact. This includes:
• Mongolian Cashmere: No pilling, snags, or stretches (try on only over clean, soft clothing to avoid friction damage); original dust bag and care card included.
• Italian Leather: No scratches, scuffs, or stains (avoid contact with liquids or sharp objects before return); original microfiber cloth and conditioner sample (if included) present.
• Turkish Cotton: Unwashed, no lint buildup or thread pulls; original packaging and weave-protection sleeve included.
• Washable Silk: No wrinkles from improper storage, no fading, and no signs of washing (even if “washable”—we test for residual detergent); original dust bag and care instructions included.

Damages from misuse (e.g., cashmere washed in hot water, leather exposed to rain, silk ironed at high heat) or missing components (e.g., a leather tote’s dust bag) will disqualify the return.

• Non-Final Sale Items: Only regular-price products are eligible. “Final Sale” styles (clearly marked on the product page—e.g., discontinued cashmere colors, sample leather accessories, open-box cotton linens) are non-returnable—this is highlighted in gold before you add the item to your cart.

4.2 How to Initiate a Return

1. Email [email protected] with:

• Your order number.
• The item name (e.g., “Men’s Mongolian Cashmere Cardigan, Size L,” “Italian Leather Wallet, Black,” “Washable Silk Blouse, Ivory”).
• A brief reason for return (e.g., “Cashmere is too thick for my climate,” “Leather color is lighter than expected”)—this helps us refine our fabric offerings (e.g., adding lightweight cashmere options).
• Photos (if helpful): For fabric concerns (e.g., a photo of cashmere pilling), color discrepancies (e.g., a pic of the leather next to your expected shade), or defects (e.g., a loose silk seam)—this speeds up eligibility checks.

2. We’ll respond within 24 hours with a prepaid return shipping label (free of charge, thanks to our global free shipping policy) and fabric-specific packing tips:

• For Cashmere/Leather: Repack in the original dust bag and box; add extra tissue paper around cashmere to prevent pilling during transit; wrap leather hardware in microfiber cloth to avoid scratches.
• For Cotton/Silk: Fold cotton neatly (avoid stretching) and seal in the original plastic sleeve; roll silk in tissue paper (don’t fold) and place in the dust bag; use the original box to avoid creases.

3. Pack the item securely (avoid using tape directly on fabric or leather), attach the label, and drop it off at the designated carrier location—keep the return tracking number for your records, as we’ll need it to verify delivery to our warehouse.

4.3 Refund Processing

Once we receive and inspect your returned item (with specialized checks for each fabric type), we’ll issue a full refund in USD to your original payment method.

• Inspection Focus: For luxury fabrics, we conduct detailed checks:
• Cashmere: Examining for pilling, loose threads, or shape distortion; verifying the original softness.
• Leather: Checking for scratches, stains, or conditioner residue; ensuring hardware functionality.
• Cotton: Inspecting for lint, pulls, or wash signs (e.g., shrinkage); confirming weave integrity.
• Silk: Testing for wrinkles, fading, or detergent residue; checking seam strength.
• Refund Timeline: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times. If you don’t see the refund after 10 days, contact your bank first (delays often happen on their end), then email [email protected] for assistance.
• Refund Exclusions: We do not refund gift wrapping fees (if added at checkout) or third-party charges (e.g., bank transfer fees, currency conversion fees). Original shipping costs are non-refundable—but since we offer global free shipping, this rarely applies.

5. Product Availability & Pricing

• Availability: All luxury fabrics and pieces on our website are subject to stock constraints. If an item you ordered (e.g., a popular cashmere sweater, a sell-out leather tote) becomes out of stock after purchase, we’ll notify you via email within 2 business days and offer two options: (1) a full refund in USD, or (2) a pre-order for the item (if restock is available, with 1-3 day processing timelines once in stock, and priority shipping to make up for delays).
• Pricing Accuracy: We strive to display accurate prices (in USD) for all cashmere, leather, cotton, and silk items, but errors may occur (e.g., typos, system glitches). If we identify a pricing error on your order, we’ll contact you within 24 hours to confirm whether you’d like to proceed with the corrected price or cancel the order for a full refund.

6. Limitation of Liability

Quinre is not liable for:

• Delays in shipping/delivery caused by factors beyond our control (e.g., customs holds, carrier strikes—especially impactful for gift purchases like cashmere scarves).
• Damages to items during shipping (we’ll replace or refund damaged pieces per our return policy—just email [email protected] with photos of the fabric damage).
• Errors in order details (e.g., incorrect cashmere size, wrong leather color) caused by incorrect information provided at checkout.
• Loss of use or indirect damages (e.g., missed gifting occasions due to delayed silk blouses) related to delayed or returned orders.

Our total liability for any claim related to your order shall not exceed the total amount you paid for the affected item(s) in USD.

7. Contact Us

If you have questions about these Terms of Purchase, your order (e.g., tracking a leather tote, returning a cashmere sweater), or refunds, please reach out to our team:

Email: [email protected]

Last Updated: September 3, 2025